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Customer Support

The Strata Series of machines are covered by a comprehensive 24 month piece of mind guarantee (36 months with product registation, CLICK HERE). As well as having spares and accessories for all machines off the shelf in New Zealand, Strata has nationwide coverage of knowledgeable service centres available to assist if you ever have any issues over the life of your machine.
Our dedicated Freephone Technical Info Line is there for any questions or assistance you may need. Technical Info Line: Ph 0800 387 678

A key component of Strata philosophy is to provide exceptional customer back up service and support, for all products offered.
This service includes extensive spare parts stock holding, comprehensive spare parts lists and service manuals, a dedicated FREE phone support line, where you can talk to experienced and helpful technicians, and on-line support. Strata has a strong focus to provide premium quality equipment to all customers. Stringent processes and quality control regulations ensure all product meets or exceeds requirements of external and internal standards. This focus and policy has been a substantial contributor to Strata's continued growth and market acceptance.

Call 0800 387 678 now for exclusive servicing support for your Strata Welder! 

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